Raspisatr knowledge base on Raspisatr — knowledge base

Interface terms

Mon, 01 Jan 0001 00:00:00 +0000

A short glossary: what a word in the interface means and how it differs from a similar one.

Business and location #

Business — your business as a whole: one owner account, all locations, staff, services and settings.

Location — a place where you take clients. A location has its own address, its own time zone, its own working hours, its own staff and its own client link. If there is only one place, it is still a location.

Registering your business

Mon, 01 Jan 0001 00:00:00 +0000

You create the business yourself, on the Register business screen. Locations, working hours and services are set up right after signing in — they are not on this screen.

Steps #

Open the Register business screen.
Fill in Business name — this is how the business is named in the interface. Clients see the location name, not the business name.
Choose a Login — you will sign in with it.
Choose a Password.
Optional: enter a Telegram username. Booking notifications are sent to this address, and owner commands in the bot chat work from it. You can leave it empty and fill it in later.
Click Sign up.

After registration you land in the dashboard as the owner: all locations, staff, services and settings are available.

Booking states

Mon, 01 Jan 0001 00:00:00 +0000

Every booking has a state. It shows what happened with the client and determines what you can click next.

State	What it means	What you can do
Confirmed	The booking exists, the client is waiting for the visit.	Arrived, Cancel, reschedule.
Arrived	The client is there, the service has not been provided yet.	Complete.
Completed	The service has been provided.	—
Cancelled	The booking was cancelled by you or the client.	—
No-show	The client did not come and did not cancel.	—

Cancelled and No-show are not the same #

Cancelled — the booking was withdrawn in advance: the client gave notice and you freed the time. This is normal, and the time can be given to another client.

Signing in

Mon, 01 Jan 0001 00:00:00 +0000

Steps #

Open the Sign in screen.
Enter your Login and Password.
If you want, tick Remember me — the browser will not ask for the password on your next visit. Do not tick it on someone else’s computer.
Click Sign in.

What the screen tells you	What it means
Wrong login or password.	One of the two values is mistyped. Check keyboard layout and letter case.
Too many sign-in attempts. Try again in 15 minutes.	Too many failed attempts in a row. Wait 15 minutes.
Sign-in is temporarily unavailable.	Sign-in is paused on the service side. Try again later.
This location is temporarily closed.	The location’s operation is paused. Contact support.
Could not sign in. Try again.	A failure unrelated to the password. Repeat.

Forgot your password #

On the sign-in screen click Recover password. There is no self-service reset: a platform administrator resets the password and issues a new one. The platform does not store email or phone, so identity cannot be confirmed through them — contact support from the address you gave at registration.

Creating a location

Mon, 01 Jan 0001 00:00:00 +0000

A location is a place where you take clients. Even if there is only one, it is still required: working hours, services, staff and the client link all belong to a location.

Steps #

Open the Locations section. If there are none yet, the screen tells you to create the first one.
Fill in the Name — this is how clients see the location.
Choose a Time zone. Working hours and all bookings are counted in it. A wrong zone shifts the whole schedule.
Enter the Address — clients see it.
Set the Booking step, minutes — the minimum interval between bookings. 15 minutes by default. If a haircut takes 45 minutes, a 15-minute step is convenient; if you see clients for exactly an hour, set 60.
Click Create location.

The location link is derived from the name automatically — you do not fill it in.

Frequently asked questions

Mon, 01 Jan 0001 00:00:00 +0000

Clients cannot book #

Check in this order:

The location is published — publishing and the client link.
The location has working windows — working days.
There are services whose duration is a multiple of the booking step — services.
There is an active staff member at that location — staff.
The link leads to your bot, not the previous one — Telegram or MAX.

No free slots appear for a day #

Causes, most frequent first:

Contacts and support

Mon, 01 Jan 0001 00:00:00 +0000

If something in the dashboard does not work the way this knowledge base describes, write to support.

How to reach us #

Channel	Address	Best for
Email	support@example.com	Anything that needs attachments: screenshots, documents.
Telegram	@example_support	Quick questions and back-and-forth.
Phone	+7 (999) 999-99-99	Urgent: cannot sign in, bookings are not coming through.

Response time follows support working hours. The exact schedule is available in the channel you choose.

Working days and hours

Mon, 01 Jan 0001 00:00:00 +0000

Working hours are a set of windows per weekday. Windows are set separately for each location.

The screen is called Working hours setup.

Steps #

Open Working hours setup.
In Choose a location pick a location — the list of days below belongs to it. If there are no locations, the screen says no location is selected.
For each weekday when you take clients, set a window: fill in Opening time and Closing time and click Add window.
If you have a break during the day, add a second window for the same day — for example 09:00–13:00 and 14:00–18:00. Clients cannot book between windows.
Click Save. The screen confirms the settings were saved.

A day without windows is shown as Closed — no bookings happen that day.

Services

Mon, 01 Jan 0001 00:00:00 +0000

A service is what clients book you for: a name, a duration and, optionally, a price.

Steps #

Open the Services section. If there are no services, the screen asks you to add some to get started.
Click Create a new service.
Fill in the Name — this is how clients see the service.
Set the Duration, minutes. It must be a multiple of the location’s booking step: with a 15-minute step, 15, 30, 45 and 60 minutes all work.
Optional: set the Price.
Click Create a new service once more to save.

The service list shows the columns Name, Duration, Price and Actions.

Staff

Mon, 01 Jan 0001 00:00:00 +0000

A staff member is the person who provides a service and whom clients can book. The section is called Staff; the screen heading reads Personnel.

Steps #

Open the Staff section.
Click Add staff member.
Fill in the Staff member’s name — clients see it when choosing.
Choose the Location where they work.
Click Add staff member to save.

The list shows the columns Name, Location, Status and Actions.

Publishing and the client link

Mon, 01 Jan 0001 00:00:00 +0000

Until a location is published, clients cannot book. Publishing opens booking and produces the link you send to clients.

Before publishing #

The location needs:

at least one working window — see working days and hours;
at least one active staff member — see staff;
at least one service whose duration is a multiple of the booking step — see services.

Steps #

Open the Locations section.
Click Publish in the row of the location you need.
If something is missing, the screen says publishing is not possible and lists what to add. Go back to that section and repeat.

The client link #

After publishing, the Share location block shows the Client link:

Connecting a Telegram bot

Mon, 01 Jan 0001 00:00:00 +0000

Clients book through a Telegram bot. By default the platform’s shared bot is used — there is nothing to connect, you just send clients the link. You need your own bot if you want clients to see your name and address.

Option 1: the platform’s shared bot #

Nothing to configure. In the Settings section, in the Messenger block, the shared bot is marked Active. The share links lead to it right away.

Connecting a MAX bot

Mon, 01 Jan 0001 00:00:00 +0000

MAX is connected the same way as Telegram: the platform’s shared bot works by default, and your own bot can be connected if you want.

Option 1: the platform’s shared MAX bot #

Nothing to configure. In the Settings section, in the Messenger block, the shared MAX bot is marked Active: clients book through your MAX link right away.

Option 2: your own bot #

Steps #

Get a bot token in MAX — a string issued by the MAX platform when you register a bot. Copy all of it.
In the dashboard open Settings and find the Messenger block.
In the Your own MAX bot row paste the token into MAX bot token.
Click Connect your own MAX bot.
Your bot appears in the list. If it is not active yet, click Activate.

After connecting, the share links switch to your bot — bookings arrive through it.

Business settings

Mon, 01 Jan 0001 00:00:00 +0000

The Settings section is about the business as a whole: what it is called, what to know about it, how to reach you and which bot bookings go through.

The Business card #

Field	What to enter
Name	The business name. Required.
Time zone	The business time zone. Each location can have its own.
Currency	Prices of services are shown in it.
About the business	Free-form description. Not shown to clients directly; it is there for your own management.

After editing, click Save. If the name is empty, the screen asks you to enter the business name.

First bookings

Mon, 01 Jan 0001 00:00:00 +0000

All bookings are collected in the Schedule section. A booking can be created manually — for example, from a phone call — and then moved through its states to completion.

Week schedule #

The Week schedule screen shows bookings by day. Move between weeks with Previous and Next, and return to the current one with Current week. A day without bookings is labelled No bookings.

State filter: Active, Completed, Cancelled, All.

Raspisatr knowledge base on Raspisatr — knowledge base

Interface terms

Business and location #

Registering your business

Steps #

Booking states

Cancelled and No-show are not the same #

Signing in

Steps #

If you cannot sign in #

Forgot your password #

Creating a location

Steps #

Frequently asked questions

Clients cannot book #

No free slots appear for a day #

Contacts and support

How to reach us #

Working days and hours

Steps #

Services

Steps #

Staff

Steps #

Publishing and the client link

Before publishing #

Steps #

The client link #

Connecting a Telegram bot

Option 1: the platform’s shared bot #

Connecting a MAX bot

Option 1: the platform’s shared MAX bot #

Option 2: your own bot #

Steps #

Business settings

The Business card #

First bookings

Week schedule #