Every booking has a state. It shows what happened with the client and determines what you can click next.
| State | What it means | What you can do |
|---|---|---|
| Confirmed | The booking exists, the client is waiting for the visit. | Arrived, Cancel, reschedule. |
| Arrived | The client is there, the service has not been provided yet. | Complete. |
| Completed | The service has been provided. | — |
| Cancelled | The booking was cancelled by you or the client. | — |
| No-show | The client did not come and did not cancel. | — |
Cancelled and No-show are not the same #
Cancelled — the booking was withdrawn in advance: the client gave notice and you freed the time. This is normal, and the time can be given to another client.
No-show — the client did not come and did not give notice. A separate state is needed so you can see how much time is lost to empty slots.
The filter in the schedule #
Above the schedule there is a switch: Active, Completed, Cancelled, All. “Active” means bookings that still need work.