If something in the dashboard does not work the way this knowledge base describes, write to support.
How to reach us #
| Channel | Address | Best for |
|---|---|---|
| support@example.com | Anything that needs attachments: screenshots, documents. | |
| Telegram | @example_support | Quick questions and back-and-forth. |
| Phone | +7 (999) 999-99-99 | Urgent: cannot sign in, bookings are not coming through. |
Response time follows support working hours. The exact schedule is available in the channel you choose.
What to prepare #
To help faster, include in your message:
- The business name — as shown in the Settings section.
- The owner login — the one you sign in with. Do not send the password.
- What you did and on which screen — for example, the Messenger block in Settings.
- What you expected and what happened — if the screen shows an error message, quote it exactly.
- A screenshot — ideally of the whole window, with the address bar.
Common cases #
Some questions are settled without contacting us — check these first:
| Situation | Where to look |
|---|---|
| Forgot the password | Signing in — support resets the password. |
| Clients cannot book | Frequently asked questions — usually publishing or working hours. |
| The bot is marked paused | Business settings — this state is on the platform side. |
| A term is unclear | Interface terms. |
What support never does #
- Never gives out passwords over the phone or in messengers.
- Never asks you to read out a password, a bot token or codes from messages. If someone does, it is not support.