Clients cannot book #
Check in this order:
- The location is published — publishing and the client link.
- The location has working windows — working days.
- There are services whose duration is a multiple of the booking step — services.
- There is an active staff member at that location — staff.
- The link leads to your bot, not the previous one — Telegram or MAX.
No free slots appear for a day #
Causes, most frequent first:
- the day is closed or has no windows;
- all windows are taken by other bookings;
- the service’s duration is longer than the free gap between bookings;
- the staff member you picked has no windows that day.
Try another staff member — the any option picks a free one.
Why a service cannot be deleted #
If a service is already used in bookings, the Delete button reports that the service is used in bookings and cannot be deleted. Create a new service and leave the old one — the booking history is kept.
Deleted a staff member — are the bookings gone? #
No. A staff member cannot be deleted, only deactivated: they stop being offered to new clients, and existing bookings stay in place.
A client cancelled and the time is free — how to give it to someone else #
The freed slot shows up among the free ones when booking for that date. Nothing extra needs turning on — the working window and the staff member just have to be active.
Forgot your password #
There is no self-service reset: a platform administrator resets the password. See signing in and support contacts.
Who gets notified about a new booking #
The notification address is the Telegram username from registration or from the Settings section. If the field is empty, you receive no notifications and bookings are visible only in the schedule.
Can I work without a bot #
No: clients book through a bot. Without your own bot the platform’s shared bot works — there is nothing to connect, just send the client the link from the Locations section.
Several locations — how to keep track #
Working hours are set separately for each location: in Working hours setup first choose the location in Choose a location. A staff member belongs to one location and can be moved to another location if needed.