A short glossary: what a word in the interface means and how it differs from a similar one.

Business and location #

Business — your business as a whole: one owner account, all locations, staff, services and settings.

Location — a place where you take clients. A location has its own address, its own time zone, its own working hours, its own staff and its own client link. If there is only one place, it is still a location.

People #

Owner — the role with full access to the business, including settings and bot connections.

Manager — a role tied to a single location.

Staff member — the person clients book with. The menu entry is Staff, the screen heading is Personnel, and in the schedule the same person is called Staff member again.

Client — a person who has been booked. Stored with a name, a phone and notes; the client card ties their bookings together.

Time #

Window — a stretch from opening to closing within a day. A day can have several windows, for example before and after lunch. Clients cannot book between windows.

Day off — a day without windows.

Booking step — the minimum interval between bookings, in minutes. Set on the location, 15 minutes by default. A service’s duration must be a multiple of the step.

Time zone — the location’s zone, in which its hours and bookings are counted.

Services and bookings #

Service — the work clients are booked for: name, duration, price.

Booking — client, service, staff member, date and time. States: Confirmed, Arrived, Completed, Cancelled, No-show — see booking states.

Slot — a free time offered during booking. Appears wherever there is a working window, a free staff member and a service of the right duration.

Reschedule — changing the date or time of an existing booking.

Bots #

Bot — a program in a messenger: clients book through it and you receive notifications.

Shared platform bot — a ready-made bot available by default. Clients see its name.

Your own bot — a bot you created; clients see your name and address. Connected with a token.

Token — a string with which the messenger confirms that the bot is yours. For Telegram it is issued by @BotFather, for MAX by the MAX platform. Stored only on the server.

Client link — the address at which a client opens a chat with your business bot. It is on the location screen together with a QR code and a flyer number.