Reference on Raspisatr — knowledge base

Interface terms

Mon, 01 Jan 0001 00:00:00 +0000

A short glossary: what a word in the interface means and how it differs from a similar one.

Business and location #

Business — your business as a whole: one owner account, all locations, staff, services and settings.

Location — a place where you take clients. A location has its own address, its own time zone, its own working hours, its own staff and its own client link. If there is only one place, it is still a location.

Booking states

Mon, 01 Jan 0001 00:00:00 +0000

Every booking has a state. It shows what happened with the client and determines what you can click next.

State	What it means	What you can do
Confirmed	The booking exists, the client is waiting for the visit.	Arrived, Cancel, reschedule.
Arrived	The client is there, the service has not been provided yet.	Complete.
Completed	The service has been provided.	—
Cancelled	The booking was cancelled by you or the client.	—
No-show	The client did not come and did not cancel.	—

Cancelled and No-show are not the same #

Cancelled — the booking was withdrawn in advance: the client gave notice and you freed the time. This is normal, and the time can be given to another client.

Frequently asked questions

Mon, 01 Jan 0001 00:00:00 +0000

Clients cannot book #

Check in this order:

The location is published — publishing and the client link.
The location has working windows — working days.
There are services whose duration is a multiple of the booking step — services.
There is an active staff member at that location — staff.
The link leads to your bot, not the previous one — Telegram or MAX.

No free slots appear for a day #

Causes, most frequent first:

Contacts and support

Mon, 01 Jan 0001 00:00:00 +0000

If something in the dashboard does not work the way this knowledge base describes, write to support.

How to reach us #

Channel	Address	Best for
Email	support@example.com	Anything that needs attachments: screenshots, documents.
Telegram	@example_support	Quick questions and back-and-forth.
Phone	+7 (999) 999-99-99	Urgent: cannot sign in, bookings are not coming through.

Response time follows support working hours. The exact schedule is available in the channel you choose.