Connecting a Telegram bot

Clients book through a Telegram bot. By default the platform’s shared bot is used — there is nothing to connect, you just send clients the link. You need your own bot if you want clients to see your name and address.

Option 1: the platform’s shared bot #

Nothing to configure. In the Settings section, in the Messenger block, the shared bot is marked Active. The share links lead to it right away.

Option 2: your own bot #

Steps #

  1. Open the @BotFather bot in Telegram.
  2. Send it the /newbot command.
  3. Choose a bot name — clients will see it. Then choose a bot address ending in bot.
  4. BotFather sends a token — a long string like 1234567890:AAAA.... Copy all of it.
  5. In the dashboard open Settings and find the Messenger block.
  6. In the Your own bot row paste the token into Bot API key (token).
  7. Click Connect your own bot.
  8. Your bot appears in the list. If it is not active yet, click Activate.

After connecting, the share links switch to your bot.

The token is stored only on the server and is never shown in the interface. Do not pass it to anyone: whoever has the token controls the bot.

Checking it works #

  1. Open the Locations section and click Copy link.
  2. Open the link in Telegram — a chat with your bot should open.
  3. Send the bot /start and try booking as a client.
  4. The booking appears in the schedule.

If the bot does not work #

What you seeWhat to do
The link opens the previous botYour own bot is connected but not activated — click Activate.
In the Messenger block the bot is marked pausedThe platform’s shared bot is paused. Contact support.
The booking does not appear in the scheduleCheck that the location is published and has working windows, services and an active staff member.

See also #